Frequently Asked Questions

We are here to help

Answers to common questions from Millbrook Tack customers

ORDERING

Does Millbrook Tack offer discounts or coupon codes?

Millbrook Tack will occasionally run sales on select products, check the site often to stay in the know and visit our store in Grand Rapids, MI for exclusive deals. Get 10% off your first order when you sign up for our email newsletter (check out our website footer to sign up). Discount excludes Saddles, Gift Certificates, and Gift Cards.

Do Millbrook Tack products have a warranty?

At Millbrook Tack, we take pride in the quality and durability of the products we offer. Some brands in our collection have a unique warranty policy to ensure your purchases are protected, providing you with confidence and peace of mind. Our team is dedicated to helping you understand these warranties, so if you're curious about the details of a specific brand or product, don't hesitate to reach out. We're here to assist you as your personal guide through warranty coverages, periods, and procedures. Beyond warranties, we love hearing about your experiences and adventures with our products. From enduring the elements to standout moments in your riding career, your stories inspire us.

How do I track my order?

Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this number to monitor the progress of your shipment. We understand the importance of being able to follow your order's journey to your doorstep, and we ensure that the tracking information is provided promptly to keep you informed. If you encounter any issues or do not receive a tracking number, please feel free to contact our customer service team, who will happily assist you.

How do I contact customer service if I need help with an order?

Call us at 616-281-0777 or email us at info@millbrooktack.com if you need assistance. You can also fill out this form and a customer service representative will be in touch.

Can I buy now and pay later?

We are excited to announce that we are in the process of implementing a Buy Now Pay Later feature, designed to provide you with greater purchasing power and convenience. This option is not yet available, but we are working diligently to introduce it soon. Keep an eye on our website and subscribe to our updates for the official launch. We look forward to offering you this additional payment flexibility in the near future.

Can I buy a Millbrook Tack gift card?

We offer gift certificates for both in store and online purchases. See more information and purchase gift certificates here.

What payment methods can I use?

Millbrook Tack accepts the following payment methods: Visa, Mastercard, American Express and Google Pay.

Does Millbrook Tack have clearance or sale items?

Check out our sales and clearance items for great deals. Check back frequently as new items are discounted on a regular basis.

What size should I buy?

The appropriate size for your purchase can vary depending on both the item and the brand in question. We recommend that, whenever possible, you visit our store to try on the items in person. This ensures the best fit for your comfort and satisfaction. If an in-store visit isn't feasible, we advise comparing your measurements to the dimensions provided online for each product. Our fit experts are also on hand to assist you with any specific questions you may have about sizing; please do not hesitate to call us for personalized guidance to ensure you make the best choice for your needs.

RETURNS & EXCHANGES

How do I make a return or exchange?

Customer satisfaction is our main priority. If you are not happy with your purchase, we want to make it right. Return instructions are printed on the bottom of the packing slip included in every order. You can read more about our return policy or contact us for help.

 

What is Millbrook Tack’s return policy?

Items returned must be in new condition with tags, unless an item is defective. Returns made within 30 days of purchase may be eligible for a refund. You can read more about our return policy or contact us for help.

Can I exchange for a different size?

Certainly, we understand the importance of ensuring a perfect fit, and we facilitate exchanges for different sizes provided the returned items are in their new, unused condition. We want to ensure that you are completely satisfied with your purchase. Please take note, however, that all of our riding helmets are non-returnable without exception, due to safety and hygiene concerns. Should you require a different size for other items, simply follow the returns process outlined on our website, and we will be happy to assist you with an exchange. If you have further questions, please do not hesitate to reach out to our customer service team.

How long will it take to receive my refund or exchange?

Once the package is received by Millbrook Tack, adjustments to credit cards will be seen within two credit card statements.

Do I need to pay for return shipping?

The customer is responsible for shipping costs returning the purchase to Millbrook Tack.

SHIPPING

When will my order ship?

If your order is placed before 1 PM EST it is normally shipped the same day. Orders after 1 PM may be shipped up to 1 business day later. Ground orders are in transit for 1 - 5 business days depending upon your proximity to our Michigan location.

How much does shipping cost?

Orders over $99 are eligible for free shipping (some exclusions apply). Orders less than $99 cost $7.99 to ship (some exclusions apply). Saddles, Western Hats, Felt Hats, Wool Hats, Straw Hats, Gallon Jugs, and Oversized Items do not qualify for free shipping or $7.99 flat rate shipping.

Does Millbrook Tack offer free shipping?

Orders over $99 are eligible for free shipping (some exclusions apply). Saddles, Western Hats, Felt Hats, Wool Hats, Straw Hats, Gallon Jugs, and Oversized Items do not qualify for free shipping.

Can I pick my order up in person?

Yes, simply select “Pick up in store” at checkout.

MY ACCOUNT

How do I create an account?

You can create an account with Millbrook Tack at checkout or by completing this form.

Does Millbrook Tack have a rewards program? How can I sign up? 

Yes, we are delighted to inform you that Millbrook Tack offers a rewarding loyalty program for our valued customers. If you're interested in earning points with every purchase, you may sign up for our Rewards Program exclusively in-store. It's quite simple: for each dollar you spend, 1 point will be credited to your account. Accumulating points leads to fantastic discounts on future purchases—250 points will get you $20 off, 500 points lead to $50 off, and so forth, up to 2,000 points which can be redeemed for a generous $225 off.

The process gets underway as soon as you sign up in-store. After registration, you'll receive a text message prompting you to confirm your details and "activate" your account. This step is crucial; should you skip the prompts, your account will stay inactive.

For added convenience, consider downloading the AppCard App. Upon entering your birth date in the app, you’ll become eligible for a 20% birthday discount. Plus, the app lets you view your purchases and keep track of your accumulated points.

Please note that points can only be redeemed in-store, but they do not expire, and there is absolutely no cost to join our Rewards Program. Start earning rewards today and make the most of your shopping experience with us!

How can I sign up for Millbrook Tack emails?

You can sign up for Millbrook Tack news and deals at checkout or by using the form in our website footer.

ABOUT MILLBROOK TACK

Where is Millbrook Tack located?

Millbrook Tack’s physical store is located at 510 68th St SW Grand Rapids, MI 49548.

Does Millbrook Tack have any reviews?

We are always looking for feedback on our products and customer service. Read what other customers have to say about Millbrook Tack.

What are Millbrook Tack’s store hours?

Millbrook Tack’s store is open 9AM-7PM Monday - Saturday and 12PM-5PM Sunday. Outside of those hours you can order from our website.

Does Millbrook Tack host live events?

Yes we regularly host in-store events, be sure to stop by to enjoy sweet deals and fun entertainment.

OUR PRODUCTS

What type of products does Millbrook Tack sell?

Millbrook Tack carries a variety of equestrian and western lifestyle products.

What brands does Millbrook Tack sell?

We are proud to partner with many wonderful brands, from casual apparel to tack and horse care.

STILL HAVE ANY QUESTIONS?

Call us at (616) 281-0777

Or visit us in-store:

510 68th St SW
Grand Rapids, MI 49548

  • Open 9AM-7PM Monday - Saturday
  • Open 12PM-5PM Sunday